Delivery Policy

1. Shipping Coverage

We deliver within Malaysia (West & East). For international shipping, please contact us via WhatsApp before ordering.

2. Processing Time

• Orders are processed within 1–3 working days after payment confirmation. • For pre-order or corporate bulk orders, delivery time may vary based on production schedule.

3. Delivery Duration

• West Malaysia: 2–5 working days • East Malaysia: 5–10 working days • International: Subject to courier lead time

4. Shipping Partner

We partner with reputable couriers such as PosLaju, J&T, DHL, and NinjaVan. Tracking information will be provided once shipped.

5. Delivery Issues

If your parcel is delayed, lost, or damaged during shipping, please notify us immediately via support@sinceregifts.com.my or WhatsApp: https://wa.me/c/60102669235.